Frequently Asked Questions

Orders

How do I place an order?

Browse our collections, select your size, and click 'Add to Cart'. Proceed to checkout, enter your details, and complete payment. You'll receive a confirmation email once your order is placed.

Can I modify or cancel my order?

Orders can be modified or cancelled in "my orders" option 

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email. You can also log into your account and view your order status under 'Orders'.

Shipping

How long does delivery take?

Standard delivery across India typically takes 5–8 business days. Express options may be available at checkout depending on your location.

Do you offer free shipping?

Yes! Free shipping is available on select orders. Check the cart page for current free shipping thresholds.

Do you ship internationally?

Yes, we ship to select international destinations. International delivery times and rates vary by location and are calculated at checkout.

Returns & Refunds

What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be unused, unwashed, and in original packaging with tags intact.

How do I initiate a return?

You can easily initiate a return directly from your orders — just go to your order history, select the item, and follow the return steps. If you need further help, email us at nuttsupport@gmail.com and our team will assist you within 24–48 hours.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Sizing

How do I find my size?

Each product page includes a size guide. We recommend measuring yourself and comparing with our size chart for the best fit. When in doubt, size up for an oversized look.

Do your products run true to size?

Our streetwear pieces are designed with a relaxed, oversized fit. Check the individual product size guide for specific measurements.

Payments

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and popular wallets via Razorpay. All transactions are secure and encrypted.

Is it safe to pay on NUTT?

Absolutely. All payments are processed through Razorpay, a trusted and RBI-compliant payment gateway. Your financial information is never stored on our servers.

Still have questions?

We're here to help! Reach out to us at nuttsupport@gmail.com and we'll get back to you within 24 hours.